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Our use of social media

This page explains how the Marine Management Organisation (MMO) uses social media. The MMO used the following sites under these named accounts:

Availability

We will update and monitor our accounts during office hours, Monday to Friday (not including public holidays). We may occasionally tweet or post updates out of office hours. Twitter and Facebook may occasionally be unavailable and we accept no responsibility for lack of service due to downtime.

What you can expect by following or adding us

Our Facebook and Twitter accounts are managed by the MMO Communications Team. If you follow this account you can expect regular tweets or updates covering some or all of the following:

  • news stories and press releases
  • information on consultations and surveys
  • events
  • retweets of notable announcements by UK Government departments, other organisations of relevance to the work of the MMO and interesting stories, comments or opinion that we think may be of interest to our followers.

Who we will follow or add

If you choose to follow or add us we will not automatically follow or add you back. We may follow or add organisations and individuals (where appropriate) of relevance to the MMO. We reserve the right to unfollow or remove accounts we believe are malicious or spam. Our following or adding an account does not imply endorsement of any kind by the MMO.

Messages and posts

These accounts are not intended as a channel to receive complaints or queries. The best way to contact The MMO is by emailing info@marinemanagement.org.uk or by telephoning us on 0300 123 1032 during our office hours.

Our Twitter stream is not intended to be used by the media to contact us. If you are a member of the media and have an enquiry, you should contact the MMO Press Office directly on 0191 376 25 43 or by emailing media@marinemanagement.org.uk. Our media service is available 24 hours a day, 7 days a week including public holidays and if we are unavailable we will get back to you within one hour of contact.

We will listen to your feedback online but we will not respond regarding any specific issues or discussions unless we feel it is appropriate. However, we will encourage you to contact us directly so that you are supported by our customer charter.

The MMO will not engage on issues of party politics.

We do not respond directly to direct messages although we will try to make sure the feedback received is communicated to the appropriate part organisation.

Using hashtags #

We may refer to existing hashtags that are in common use. We may also create hashtags for MMO events. The use of hashtags does not imply endorsement of any kind.

Security and privacy

As social networking sites are inherently public, we strongly recommend that you do not discuss any personal or financial information. We cannot respond to individual queries relating to individual people, individual businesses, or individual issues. We reserve the right to block communications from others that are causing security or privacy risks. We will never ask for any personal details to be shared over our social media channels.

Other social media platforms

The MMO has accounts on other social media platforms. The guidance above can be used to inform users linking to the MMO via other social media sites. If you require any further guidance please contact the MMO Communications Team.

We reserve the right to remove any social media site we use at any time.