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Customer services

We believe in the three pillars of sustainable development and we make all of our decisions by considering a social, environmental and economic perspective.

As public servants our roles are as diverse as the uses of the sea. However we all have two things in common: we care about the sea and we care about our customers.

No matter what your request is or your reason for contacting us, we want the level of service we provide to you to be exemplary, for this we believe we are individually and collectively responsible.

Our commitment

We are committed to our customer charter and providing an exemplary service. If you are not satisfied with any aspect of our service we encourage you to let us know and we will do our best to resolve the matter as quickly as possible. Please see our customer complaints process for guidance on how we can help you if you are unhappy with our service.